Privacy Policy

This privacy policy sets out how Associated Compressor Engineers uses and protects any information that you give Associated Compressor Engineers when you use this website.

Associated Compressor Engineers is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Associated Compressor Engineers may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/07/2009.

What we collect

We may collect the following information:

  • name and job title.
  • contact information including email address.
  • demographic information such as postcode, preferences and interests.
  • other information relevant to customer surveys and/or offers.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

The first party cookies used by this website include (but may not be limited to):

_ga – Online identifiers including cookie identifiers internet protocol addresses and device identifiers client identifiers.
_gat – Online identifiers including cookie identifiers internet protocol addresses and device identifiers client identifiers.
_gid – Online identifiers including cookie identifiers internet protocol addresses and device identifiers client identifiers.
__zlcmid – Zendesk Chat provides our customer support chat. The cookies are used to store the user identity across visits and the user’s preference to disable our Live Chat feature.
ajs_anonymous_id – These cookies are generally used for Analytics and help count how many people visit a certain site by tracking if you have visited before.
ajs_group_id – These cookies track visitor usage and events within the website. Cookies in this domain have lifespan of 1 year.
ajs_user_id – This cookie helps track visitor usage, events, target marketing, and can also measure application performance and stability. Cookies in this domain have lifespan of 1 year.
amplitude_id_# – These cookies are used by Amplitude for session tracking for analytics purposes.
__lc.visitor_id.# – This cookie name is associated with software provided by LiveChat Inc, which allows website owners to talk to visitors on their site.
lc_sso – Cookie to control the chat online service.
mc_session_ids[default] – Captcha plugin for website forms (captcha is a computer program intended to distinguish human from machine input)
mc_session_ids[multi][0, mc_session_ids[multi][1],mc_session_ids[multi][2],mc_session_ids[multi][3],mc_session_ids[multi][4] – Captcha plugin for website forms
wordpress_test_cookie – WordPress sets this cookie to see if your browser supports cookies (No identifiable information)
wordpress_sec_[hash] – This cookie is used to store your authentication details. Its use is limited to the admin console area, /wp-admin/
wordpress_logged_in_[hash] – indicates whenyou’re logged in, and who you are, for most interface use
wp-settings-2 – Persists a user’s wp-admin configuration.
wp-settings-time-2 – This is used to customize your view of admin interface, and possibly also the main site interface.
woocommerce_cart_hash – Stores an encoded string representing the contents of the WooCommerce shopping cart
woocommerce_items_in_cart – Helps WooCommerce determine when cart contents/data changes.
wp_woocommerce_session_ – Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer.
__cfduid – These cookies help us to detect our visitors’ basic information e.g. the page they are currently viewing, the language of their browser and their IP addresses. It makes possible for us to help them with the best information about how to solve their issues or answer their questions through a live chat application. The cookies also help to generate statistics about our visitors’ behavior on our pages, that allows us to build a site that satisfies their needs.
_hp2_id – This cookie is used by Heap Analytics to track user behavior on the website. Cookies in this domain have lifespan of 2 years.
_hp2_props, cfmrk_userLangRedirect – CloudFlare technical cookies, believed to be Heap Analytical Cookies used to track how you use this website.

Links to other websites: Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information: You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@acecompressors.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Associated Compressor Engineers, Sheffield Street, Heaton Norris, Stockport, SK4 1RU.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.